Five promises. On every receipt.
The only way we make money is by actually fixing your device — correctly, for the price we quoted, with a warranty behind it. So we put that in writing.
PromiseSince 2015
Your price before we start.
Diagnostics are $55 on phones, tablets and computers, and $150 for board-level (microsoldering) work — credited in full to the repair, and free for TechCare members. You get a written quote by text before any work: exact pricing on iPhone, iPad, MacBook and game-console repairs, a clear quote on everything else. If we find something else mid-repair we stop and call before doing anything you didn't approve.
No fix, no repair charge.
If we take on your repair and can't bring the device back, you don't pay for the repair — parts, labor or attempt. The only thing you'd ever pay is the diagnostic you already agreed to.
6-month to 1-year warranty, parts and labor.
Every repair, every device — 6 months to a full year depending on what we're repairing, and the term is printed on your receipt. If a part we installed fails within that window under normal use, we replace it at no charge. TechCare Pro members get an extra year on top.
Straight answers, no upsell.
If a repair isn't worth it, we'll tell you — and point you to the smarter move, even when that's a trade-in instead of our repair. No jargon, no judgment, no pressure.
Your device and your data stay in Castro Valley.
We repair at the board level here on Redwood Road. Nothing is mailed to a depot, and nobody outside the shop touches your device.
Every repair also includes
Values are the shop's regular list prices for these services when purchased separately. The Promise applies to all in-store repairs; on-site visits carry a trip fee that's disclosed before booking. Want daily status texts and front-of-the-line turnaround? Add Priority Service to any repair.
Get a QuoteWhat's the catch?
Do you charge for diagnostics?
$55 for phones, tablets and computers, and $150 for board-level (microsoldering) work, which takes a microscope, a thermal camera and a tech's time to trace a fault. Either way the full amount comes off your repair, so if you go ahead the diagnostic effectively costs nothing. TechCare members never pay it.
What if you can't fix it?
Then you don't pay for the repair. The diagnostic is all you pay — and we'll help you get your data off the device and point you to the smartest next step.
What if a different problem shows up mid-repair?
We stop, call you, and quote the new work separately. You can say no and pay only for what you approved. If the original repair can't be completed, that part is free.
What does the warranty exclude?
New physical damage or liquid damage after the repair. Everything else — the part, the workmanship — is covered for the term on your receipt: 6 months to a full year, depending on the device. Bring the receipt (or just your phone number; we'll find it).
Will you text me updates while it's in the shop?
We text you the moment it's ready and any time we need a decision from you. Daily status texts are part of Priority Service (add it to any repair) and included on every repair for TechCare Pro members — with the volume we see, that's how we keep the promise real.
Do I need an appointment?
No. Walk in any time we're open. Booking ahead just means we'll have your part pulled and a tech waiting.