Check on your repair.
Enter the email you gave us at drop-off and we'll send you a secure sign-in link — no password to remember. From there you can see live status, approve work and download your invoice.
Use the same email you gave us when you dropped off your device. The link expires after a short time — just request a new one if it does. Don't have an email on file? Call (510) 922-0013 and we'll look up your ticket.
What you'll see once you're in
Your device is logged with a ticket number, the issue you described, and the tech assigned.
Your price is posted to your ticket. Approve it with one click (or decline and pay only the diagnostic). No phone tag.
Parts ordered, on the bench, testing. TechCare members get a status update at least every 24 hours.
We text you the moment it's done. Pay at pickup — your invoice and warranty are saved to your account.
Past repairs & invoices
Every ticket, invoice and warranty in one place — handy when something needs a warranty look.
Prefer the app?
The same portal lives inside the Bay IC app, with booking, quotes and TechCare alongside it.
About the app